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frequently asked questions
Order & Shipping
Delivery within Germany typically takes 2–5 business days. International shipments can take between 5–14 business days, depending on the country.
Shipping costs are automatically calculated during checkout. Shipping within Germany is free for orders over €89.
We can make changes or cancellations as long as your order hasn't been shipped. Please contact us immediately via our contact form or by email at support@raenstudios.com.
Once your order has been shipped, you will receive a tracking number via email.
Yes – you can order as a guest without creating a customer account.
Returns & Exchanges
You can return unworn and undamaged items within 14 days of receipt. Please use our return form. Further information can be found here .
The buyer is responsible for the return shipping costs unless the item is faulty or incorrectly delivered.
payment
We accept common payment methods such as credit card, PayPal, Klarna and Sofortüberweisung.
Yes – all payments are processed via secure, encrypted connections.
Products & Materials
We value high-quality, natural materials such as cotton and linen. Our fabrics are carefully selected to ensure comfort, durability, and timeless elegance.
Please follow the care instructions on the label. We generally recommend gentle machine washing at low temperatures or hand washing to preserve the quality of the fabrics.
Yes – since we primarily use natural materials, our products are particularly skin-friendly.
We take great care to photograph our products with true-to-color accuracy. However, slight color variations may occur depending on your screen.
Our products are manufactured in cooperation with experienced partners in Turkey who share our values of quality and sustainability.
Sizes & Fit
Use our size chart on the product page. There you'll find detailed measurements for each product.
Our sizes generally correspond to the standard fit. If a model deviates from this, we will indicate this in the product description.
If your question isn't listed here, don't hesitate to contact us – feel free to use our contact form or write to us directly at support@raenstudios.com. We'll be happy to help you personally.
